Frequently Asked Questions

Here's a quick list of the most asked questions about TNC Systems. If you have further questions, please contact us!

What is the turnaround time for repairs?

1 -5 business days. In some rare cases, it can be longer. If this is the case, of course we will notify you.

Do you work on Macs?

Yes!

Do you work on tablets?

Yes!

Why should I pay to fix my computer when I can go to Wal-Mart and buy a new one for $500?

There are quite a few reasons. One is that we can probably repair your computer for a lot less than a comparable one costs new. Also, isn't it always a pain to switch computers? You have all your stuff on your old one, much of which is expensive software that you lost the CD's for a long time ago. Here's another reason: What kind of computer do you get for $500? Think back to when you bought this computer - was it $500? Probably not, because you didn't want to buy bottom-of-the-barrel obsolete technology. Lastly, you are doing your part for society and the environment: one less computer system in a landfill.

Do you work on iPods, cell phones, game consoles, etc?

No. However, we are able to perform data recoveries from some game consoles and DVR devices.

Can you give me a quote over the phone?

Sometimes. If your issue is obvious and we have all of the model information we need, we'll happily give you an accurate quote (it won't always be exact.) On many occasions, we won't know the cause of your issue until we diagnose the problem here. We have found that very often, the customer is told one thing by a big box store or shop. After we have a chance to check it out, we find the problem is entirely different.

What is a "desktop rebuild?"

Computers become "obsolete" by most standards within five years from their purchase date. What's nice about most desktops is that they have a very generic design that is easy to work with and upgrade. A "rebuild," or "remanufacture," is where we overhaul your entire computer and replace ONLY THE OBSOLETE EQUIPMENT. This give you the performance of a new PC for a much lower cost, plus retains your existing data, settings, and programs. The procedure usually costs a good deal less than a new PC and is a good option for retail and office machines. More information on this service can be sent to you upon request.

When I call, nobody seems to pick up the phone. What's going on?

We know how frustrating it can be when your technology isn't behaving the way it should. You want service right away, and the comfort of having a live person to assist you as quickly as possible. We do our best to pick up the phone every time a call comes in. Still, things can happen-busy assisting customers, out of the area on service calls, phone problems, etc. This sometimes makes email a quicker and more reliable way to communicate. Still, we realize that many customers will not have access to their e-mail if their computer is down. So if no one picks up when you call, leave a message and your call will be returned promptly.

How are you able to charge so little compared to the big stores and other local shops? What's the catch?

We are efficient, fair, and great at what we do. No catch. When you do leave your machine in their hands, they usually tell you to allow several weeks for the repair. That's because they're outsourcing the job to somebody like us. Then they still have to get their cut.

I enjoy doing business with your company. Is this all you guys do?

Our small, Virginia company has four facets: 1)Nationwide mail-in services, 2)Nationwide sales of new and used systems, 3)Local computer services in our area (on-site and drop-off), 4)Professional IT contracting services for larger corporations and government. If you are interested in these services, please contact us.